2.4 Giving Feedback

Course Overview

When we think about giving feedback to an employee or colleague, there are several ways to go about it – from empathic and caring reflection, through to more critical and negative feedback. Choosing the appropriate level of feedback for the situation is a skill. In this course you will learn about 7 different levels of feedback, how to choose the most appropriate for any situation at work and how to put them into practice.

Introductory Video

Learning Objectives

By the end of this course, you will understand the following: 

  • Learn techniques and tips to help you give feedback effectively 
  • Develop an understanding of the 7 different levels of feedback 
  • Learn which type of feedback to use based on the situation 


Study Guide 

We know that different people like to learn in different ways. If you like to write notes as you work through a course, here’s a handy study guide (.PDF) for you, in printable or “fillable” form. Use the printable version if you would like to print out the study guide and write down your notes. Or, if you prefer to use a PDF reader you can take notes on your favorite handheld device using the “fillable” version. 

Giving Feedback Study Guide – Printable

Giving Feedback Study Guide  – Fillable PDF