4.5 Handling Difficult Conversations

Course Overview

In this course, we will explore the topic of difficult conversations. Nobody really likes them but they are really important and can be fruitful. We will look at what makes a conversation difficult, how to prepare for having a difficult conversation, how to structure the conversation and how to support yourself and the other person throughout the process.

Introductory Video

Learning Objectives

By the end of this course, you will understand the following:

  • Understand the value of having difficult conversations
  • Learn how to prepare effectively for a difficult conversation
  • Develop effective ways of preparing for, framing and structuring a difficult conversation
  • Learn how to manage yourself throughout a difficult conversation

Study Guide

We know that different people like to learn in different ways. If you like to write notes as you work through a course, here’s a handy study guide (.PDF) for you, in printable or “fillable” form. Use the printable version if you would like to print out the study guide and write down your notes. Or, if you prefer to use a PDF reader you can take notes on your favorite handheld device using the “fillable” version.

Handling Difficult Conversations Study Guide – Printable

Handling Difficult Conversations Study Guide – Fillable PDF