A Deeper Dive…
A Deeper Dive – This is an optional topic that provides links to articles, books and videos. Use this information if you would like to explore this course content at a deeper level.”
- 13 Tools for Resolving Conflict in the Workplace, with Customers and in Life
- Can We Call a Truce? Ten Tips for Negotiating Workplace Conflicts.
- Improvisational Negotiation: A Mediator’s Stories of Conflict about Love, Money, Anger — and the Strategies that Resolved Them — Jeffrey Krivis
- The Mediation Process: Practical Strategies for Resolving Conflict – Christopher W. Moore
- TED Talk: Conflict – Use it, Don’t Defuse It – CrisMarie Campbell and Susan Clarke
- Conflict Resolution