In this course, you have learned about the importance of conflict mediation, as well as some tools, resources and strategies for mediating conflict at work. You have looked at different possible causes of conflict and what kind of approach might be best for reaching a resolution. You will now be better equipped to tackle conflict mediation with confidence, should you be called on to help.
Discussion questions are used by work groups who are taking courses concurrently and want to engage in a conversation about the course content. The use of discussion questions is optional.
- What has been your experience with conflict mediation in the workplace in the past?
- After completing the course, how do you think you might approach conflict mediation differently in the future?
- What resources are available within your organization to support conflict resolution?
- What action could you take today to improve the way that conflicts are handled in your organization?
Please take a moment to rate this course from 1 (low) to 10 (high) on the scale below.