Communication is the fundamental building block of human interaction. It’s especially vital to healthy workplaces. According to the McKinsey Global Institute, productivity increases by 20-25% in organizations with employees that feel connected.
There are four main modes of communication: visual, written, verbal, and non-verbal. They are essential and often used in conjunction with each other. However, each comes with its own advantages and disadvantages.
In this course, you will learn about the different modes of communication, how to decide which is best depending on the scenario, and several important communication skills to hone as a leader.
By the end of this course, you will understand the following:
- Comprehend the four types of communication styles
- Understand the advantages and disadvantages of each communication style
- Know when and when not to use a particular style of communication
- Learn five types of communication skills for leaders and how to use them
We know that different people like to learn in different ways. If you like to write notes as you work through a course, here’s a handy study guide (.PDF) for you, in printable or “fillable” form. Use the printable version if you would like to print out the study guide and write down your notes. Or, if you prefer to use a PDF reader you can take notes on your favorite handheld device using the “fillable” version.