2.8 Telephone Best Practices

Course Overview

Telephone communications is still very relevant in our world today. This goes for personal and business relations. With the invention of smart phones, now they are more relevant than ever, since we can pick up the phone and make a call from anywhere and at any time. Given that it’s still so important to use the phone thoughtfully. This course covers proper scenarios to use the phone as well as etiquette. Being able to use the phone appropriately in business can give you the advantage of being more professional and allow for more productive conversations. 

Introductory Video

Learning Objectives

By the end of this course, you will understand the following:

  • Understand the importance of using the phone
  • Know appropriate times to use a phone over other communication methods
  • Learn proper telephone etiquette
  • Learn proper mobile phone etiquette
  • Understand several skills for being a good listener

Study Guide

We know that different people like to learn in different ways. If you like to write notes as you work through a course, here’s a handy study guide (.PDF) for you, in printable or “fillable” form. Use the printable version if you would like to print out the study guide and write down your notes. Or, if you prefer to use a PDF reader you can take notes on your favorite handheld device using the “fillable” version.

Telephone Best Practices Study Guide – Printable

Telephone Best Practices Study Guide – Fillable PDF