2.5 The Communication Process

Course Overview

As a leader, communication is one of the most important skills to master. After all, you’re engaging with others all the time, whether they’re employees, clients, or other managers. Understanding people, providing constructive criticism, assigning tasks, and sending emails are all of examples of how leaders communicate consistently throughout the day.

Therefore, as a leader, it’s important to understand the mechanics of the Communication Process. Knowing this process can provide insight into how to engage effectively with those around you. After learning these skills, you will be able to have a more effective, smooth, and positive communication style!

Introductory Video

Learning Objectives

By the end of this course, you will understand the following:

  • Comprehend how the communication process works
  • Understand why the communication process is important
  • Learn the two-way communication model
  • Learn how to increase listener engagement
  • Know how to practice active listening

Study Guide

We know that different people like to learn in different ways. If you like to write notes as you work through a course, here’s a handy study guide (.PDF) for you, in printable or “fillable” form. Use the printable version if you would like to print out the study guide and write down your notes. Or, if you prefer to use a PDF reader you can take notes on your favorite handheld device using the “fillable” version.

The Communication Process – Printable

The Communication Process – Fillable PDF