Barrier One: No Access to Tone of Voice, Facial Expressions, or Body Language
Have you ever read an email and wondered about the writer’s intent? Words can seem friendly, observant or critical to the “listener.” Various listeners can understand the message one way whereas, the communicator intended something entirely different.
This absence of cues creates confusion. It can make us uncomfortable to hear or read only the words. We have a bit more of an advantage in hearing the tone of voice on the telephone. Without facial expressions or body language we are still missing important clues about the speaker’s intent.