2.2 Become a World Class Listener


Course Overview

Being a good listener isn’t just a nice character trait; it is an essential part of our personal and professional lives. The truth is, many of us are so caught up in the business of our own worlds that we end up mastering the art of talking while neglecting the honing of our listening skills. Research has shown that in both personal and professional arenas, effective listening is extremely powerful, especially when it comes to collaborating toward achieving mutual goals. This course is designed to give you both a theoretical framework to support effective listening while also offering applications and self-reflections to integrate the learning.


Introductory Video

Learning Objectives

By the end of the course, you will understand the following:

  • Understand Covey’s 5 Levels of Listening
  • Understand the 5 Stages of Listening
  • Learn common barriers to listening
  • Develop techniques toward effective listening
  • Understand verbal & nonverbal listening techniques
  • Deepen personal listening awareness

Study Guide

We know that different people like to learn in different ways. If you like to write notes as you work through a course, here’s a handy study guide (.PDF) for you, in printable or “fillable” form. Use the printable version if you would like to print out the study guide and write down your notes. Or, if you prefer to use a PDF reader you can take notes on your favorite handheld device using the “fillable” version.

Become a World Class Listener Study Guide – Printable

Become a World Class Listener Study Guide – Fillable PDF